Welcome to our Customer Handbook!
To review the Customer Handbook in full, click Customer Handbook.
The Customer Handbook is sent to all people who use CMH services in Lapeer, Sanilac and St. Clair counties. It contains important information about a number of topics.
To review the Handbook section by section, click on the chapters listed in the sidebar to your left or on the chapters below.
Chapter 1. Welcome.
Chapter 2. Customer Services and the Access Center
- How to contact customer services
- Customer services
- Qualifying for services
- Medical necessity
- Language assistance
- Accessibility and accommodations
- Coordination of care
- Providing information
- Appointements
Chapter 3. Emergencies and After-Hours Access to Services
- Substance use disorder emergencies
- Mental health emergencies
- Local hospitals
- Post-stabilization services
Chapter 4.Person-Centered Planning
- Mental health: Person-centered planning
- Psychiatric advance directives
- Crisis plan
- Self-determination
- Substance use disorder: Individualized treatment plan
Chapter 5. Recovery and Resiliency
Chapter 6. Confidentiality and Family Access to Information
Chapter 7. Recipient Rights
- Freedom from retaliation
- Some of your rights
Chapter 8. Grievance and Appeals Processes
- Grievances
- Appeals
Chapter 9. Services for Mental Health and Substance Use Disorders
- Service authorization
- Payment for services
- Mental health services
- Services for habilitation supports waiver and children's waiver participants
- Substance use disorder services
- Home Health Program
- Medicaid Health Plan Services
- Medicaid fee for services
Chapter 10. Glossary of Terms
Click here to open the full Customer Handbook.
If you live in St. Clair County, click here to open the St. Clair County CMH supplement to the Customer Handbook.
If you live in Lapeer County, click here to open the Lapeer County CMH supplement to the Customer Handbook.
If you live in Sanilac County, click here to open the Sanilac County CMH supplement to the Customer Handbook.
If you are receiving or interested in receiving services for a substance use disorder, click here to open the Substance Use Disorder supplement to the Customer Handbook.
