Table of Contents
Chapter 1. Welcome
Chapter 2. Customer Services & the Access Center
- How to contact Customer Service
- Customer Services
- Qualifying for services
- Medical necessity
- Language assistance
- Accessibility & accommodations
- Coordination of care
- Providing information
- Appointments
Chapter 3. Emergencies & After-Hours Access to Services
- Substance use disorder emergencies
- Mental health emergencies
- Local hospitals
- Post-stabilization services
Chapter 4. Person-Centered Planning
- Mental Health: Person-Centered Planning
- Psychiatric Advance Directive
- Crisis Plan
- Self-determination
- Substance Use Disorder: Individualized Treatment Plan
Chapter 5. Recovery & Resiliency
Chapter 6. Confidentiality & Family Access to Information
Chapter 7. Recipient Rights
- Freedom from retaliation
- Some of your rights
Chapter 8. Grievance & Appeals Processes
Chapter 9. Services: Mental Health & Substance Use Disorders
- Service authorization
- Notes on getting services
- Payment for services
- Mental health services
- Services for habilitation supports waiver and children's waiver participants
- Substance use disorder services
- Medicaid fee for service
Chapter 10. Glossary
